Return Policy of Chalana Publications LLP
Thank you for choosing Chalana Publications LLP for your reading needs. We strive to provide our customers with high-quality products and excellent service. However, if you are not completely satisfied with your purchase, we offer a return policy to ensure your satisfaction.
Return Eligibility:
- Returns are accepted within 7 days from the date of receiving the product.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase is required for all returns.
- Digital products such as e-books are not eligible for return once downloaded or accessed.
Return Process:
- Contact our customer service team within 7 days of receiving your order at +91 9646780048 or email us at info.chalanapublication48@gmail.com to initiate the return process. Please provide your order details and reason for return.
- Our customer service representative will guide you through the return process and provide you with a return authorization number (RMA).
- Pack the item securely in its original packaging, including all accessories and documentation.
- Clearly mark the RMA number on the package.
- Ship the item back to the following address: Chalana Publications LLP Mangal Nagar, Sito Road Abohar, Fazilka, Punjab-152116 India
- Once we receive the returned item and verify its eligibility, we will initiate the refund process.
Refund Policy:
- Refunds will be issued to the original payment method used for the purchase.
- Shipping charges are non-refundable unless the return is due to an error on our part.
- Please allow 7-14 business days for the refund to reflect in your account after the return is processed.
Please note that Chalana Publications LLP reserves the right to reject any returns that do not meet our return policy criteria.
If you have any questions or concerns regarding our return policy, please feel free to contact us at the provided customer service number or email address. We are here to assist you and ensure your satisfaction with our products and services.
Sincerely,
Manish
Customer Service
Team Chalana Publications LLP