Shipping & Delivery Policy for Chalana Publications LLP
At Chalana Publications LLP, we are dedicated to ensuring a seamless and efficient delivery process for all our valued customers. Please read the following Shipping & Delivery Policy carefully to understand how we handle the shipment of orders and the expected delivery procedures.
- Order Processing Time:
- Upon successful placement of an order, please allow for a processing time of 1-3 business days. During peak seasons or sales promotions, this processing time may be slightly extended, but we make every effort to dispatch orders promptly.
- Shipping Methods and Carriers:
- We primarily utilize reputed shipping carriers to deliver orders. The choice of carrier may depend on various factors such as destination, package weight, and shipping method selected during checkout.
- Shipping Rates and Timeframes:
- Shipping rates are calculated based on the weight of the package and the shipping destination. Customers can view the shipping costs during the checkout process before finalizing their order.
- The estimated delivery timeframe varies according to the shipping method chosen and the destination. Standard delivery usually takes between 5-10 business days, while expedited shipping options are available for faster delivery at an additional cost.
- International Shipping:
- We offer international shipping to select destinations. Please note that international shipping may incur additional charges such as customs duties, taxes, or import fees imposed by the destination country. Customers are responsible for these fees, and we encourage checking with local authorities for more information on potential charges.
- Order Tracking:
- Once the order is shipped, customers will receive a confirmation email containing the tracking information. This allows customers to track the status and location of their package.
- Delivery Issues and Concerns:
- In the event of any delivery issues, delays, or concerns, please contact our customer support team at Info.chalanapublications48@gmail.com. We will promptly assist you in resolving the matter to ensure a satisfactory delivery experience.
- Incomplete or Incorrect Addresses:
- It is the customer’s responsibility to ensure that the shipping address provided during checkout is accurate and complete. Chalana Publications LLP will not be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please double-check the shipping details before finalizing your order.
- Public Holidays and Unforeseen Circumstances:
- Please note that public holidays, natural disasters, or unforeseen circumstances beyond our control may impact shipping and delivery times. We appreciate your understanding and patience during such instances.
- Returns and Refunds:
- For information regarding returns, exchanges, or refunds, please refer to our Returns & Refunds Policy.
By placing an order with Chalana Publications LLP, you agree to abide by the terms and conditions outlined in this Shipping & Delivery Policy.
Should you have any further queries or require assistance, please don’t hesitate to contact us at the provided email address: Info.chalanapublications48@gmail.com.
Thank you for choosing Chalana Publications LLP. We value your patronage and strive to provide a satisfying shopping experience.
Sincerely,
Chalana Publications LLP Sito Road, Mangal Nagar, Abohar 152116 (pb)